WELCOME

We are so excited you have found us here at Two Feather Plugs. Our goal is to spread the word of giving.  As you purchase our stretch earrings know that a portion of your purchase will go to the support of artists around the world.  It also will be used to give to both charities located in the Orlando area as well as international charities.

As the owner my goal is to keep you the customer happy and satisfied with our earrings.  If you have any issues with your item please let me know and I will personally take care of it. - Danny.

SHIPPING

For years we have been charging shipping, but we love our customers and want to give them what they want.  We now offer Free shipping for all orders over $50.  If you spend under $50 we only charge $3.99.  It's just one of the ways we want to give back to our customers.  Unfortunately, we can only do this if you live inside the continental USA.  We do charge shipping for international customers.

There are sometimes for international shipping where your country might charge a customs fee.  These are really unpredictable and not the responsibility of Two Feather Plugs.  There are too many countries and too many policies in this world that it is impossible for us to know if you will get charged a fee.  That said most our orders do not have any customs fee.  If you are unhappy with your customs fee please contact your government not us.

REFUNDS AND EXCHANGES

If anything is wrong with your product for example it arrived broken, damaged, or even if you are not satisfied please contact us. We will either figure out a new replacement or refund your money. We will ask you to ship back the original item at your cost if we decide to replace it.

Let's keep things reasonable. Any problem should be resolved with us within 30 days.  We are here to make sure you are happy with our product.

NOT RESPONSIBLE FOR BROKEN ITEMS OR BODILY HARM

We know our earrings are stylish, but we are not responsible for how or when you wear them. We suggest these are worn to show off your uniqueness. These hangers, tunnels, and plugs are not to be used as a main source of stretching. We also do not suggest wearing these after a stretch while your ears are healing. Wood, horn, and other organic sources can cause irritation, pain, or damage to your ears while your ears are damaged from stretching.

We do not suggest you wear our plugs or ear stretchers while sleeping, showering, swimming, drinking in excess, or getting into wrestling matches. While we can control how these earrings are made, we cannot control how you behave. Please, please, please, be careful with these. We would hate for anything to cause damage to our handcrafted earrings or to yourself. Two Feather Plugs cannot take responsibility for your actions. If something happens while wearing our earrings. You the customer takes full responsibility.

Two Feather Connection LLC is not responsible for the customer's injury to themselves while wearing our product. This includes any tearing of the ear or infection that may occur due to some unknown allergic reaction. The user/customer takes full responsibility for how the product is worn. Body's behave in many different ways. There are many other factors that can cause reactions. Airborn or other containments (such as something on your hands) can actually be causing the allergic reaction. If a reaction occurs please take the product out immediately and let your ears heal. If an allergy or injury occurs the customer is to take full responsibility. This includes any doctors bills or medication. You are responsible for knowing what your body is allergic to. If you have any question about if you may be allergic to our product do not purchase from us. It is recommended that our product is used for occasional use and not used to keep in the lobe of the ear for a continuous amount of time. In other words be smart people. Please feel free to contact us for more information

PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. 
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent? 
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. 
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent? 
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at twofeatherconnection@gmail.com or mailing us at: 
Two Feather Plugs 
203 Ranch Rd Winter Park Florida US 32792

SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: 
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links 
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements. 
Google analytics: 
Our store uses Google Analytics to help us learn about who visits our site and what pages are being looked at

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. 
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits 
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 
_secure_session_id, unique token, sessional 
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access. 
PREF, persistent for a very short period, Set by Google and tracks who visits the store and from where

SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at twofeatherconnection@gmail.com or by mail at 
Two Feather Plugs 
[Re: Privacy Compliance Officer] 
203 Ranch Rd Winter Park Florida US 32792 
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