Refund policy
We accept returns/ exchanges within 30 days. Returned items must be in New Condition. Please make sure the earrings are securely wrapped and send them to the address below. Please include a copy of your receipt (or your order information) and any exchange notes to help expedite the process.
Once we receive your package, we will inspect the items for use or damage. We will then offer you an exchange and get you something that you are happy with.
Our organic plugs and hangers are individually carved by hand. No two will be exactly alike. Finished pieces will vary but we do guarantee them to be within .5mm. (The size is measured by the inner saddle, not the outer flare.) If you feel that we have made an error in sizing, we will remeasure your returned plugs. If a mistake was made, we will reimburse your return shipping. (USPS First Class Mail.)
*Conditions apply to sale items.
*Mystery Bags are not eligible for exchange or return.
*Septums are not eligible for exchange or return.
Two Feather Connection
447 Lake Howell Rd
Maitland, FL 32751
**Please do not send earrings in a standard letter envelope. If an item is returned broken and is poorly packaged, we do not take responsibility.**
Caution: If your body has an allergic reaction due to our organic material you take full responsibility for any actions you take to reduce the reaction. This includes, bills for any doctors or ointments. You need to know if your body has allergic reactions.