Shipping policy

Order Processing

All orders are processed within 1–2 business days (Monday–Friday).
Orders placed after 2:00 EST business hours, on weekends, or holidays will ship the next business day.

During new product launches, major sales, and Halloween season, processing times may be slightly longer.

Domestic Shipping Rates & Delivery Times

We ship from Orlando, Florida using trusted carriers such as USPS and UPS.

Shipping options at checkout:

  • Standard Shipping: 3–7 business days

  • Flat Rate Shipping: $5.99

  • Free shipping on U.S. orders over $50

Delivery times are estimates and not guaranteed once the package is with the carrier.

Order Tracking

You will receive a tracking email as soon as your order ships.
Please allow 24–48 hours for tracking updates to appear.  Please note: USPS is responsible for shipping the package.  We have no control of their job of delivering a package to you.

Shipping Protection (Optional)

Customers may add Shipping Protection at checkout.

This covers:

  • lost packages

  • damaged shipments

  • delivery issues

If protection is purchased and an issue occurs, contact us and we’ll make it right.

Lost or Stolen Packages

Two Feather Plugs is not responsible for packages marked as delivered by the carrier.

If your order is marked delivered but cannot be located:

  • check with neighbors or household members

  • contact the shipping carrier

  • file a claim if protection was purchased

Incorrect Shipping Address

Customers are responsible for entering the correct shipping address at checkout.

If an order is returned due to an incorrect address:

  • additional shipping charges may apply to resend the package

Address changes cannot always be guaranteed after an order is placed.

Shipping Delays

We are not responsible for delays caused by:

  • USPS / UPS service interruptions

  • weather

  • holidays

  • high shipping volume periods (especially Sept–Dec)

Damaged Items

If your order arrives damaged, please contact us within 5 days of delivery with:

  • photos of the item

  • photos of the packaging

International Shipping

International delivery times vary by location.

Customers are responsible for:

  • customs fees

  • duties

  • import taxes

These are not included in shipping costs.

Questions?

Contact us anytime:

Email: twofeatherinfo@gmail.com
Website: www.twofeatherplugs.com

We’re a small team and appreciate your patience — we work hard to get every order packed quickly and accurately.